> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qrdyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Image to Frames. Get answers about Pro subscription, free trial, features, Canva integration, and more.

Find answers to common questions about Image to Frames. Can't find what you're looking for? [Contact our support team](mailto:support@qrdynamic.xyz).

## General questions

<AccordionGroup>
  <Accordion title="What is Image to Frames?">
    Image to Frames is a Canva app that converts images into custom frames with one click. You can convert any image (PNG, JPG, or SVG) into a frame, or browse and download from our library of [40,000+ premium frames and growing](https://frames.qrdyai.com/frames).
  </Accordion>

  <Accordion title="Is Image to Frames free?">
    No, Image to Frames requires a Pro subscription. Free users cannot access any features. However, students and teachers can get a free 1-year Pro subscription.
  </Accordion>

  <Accordion title="Do I need design skills to use Image to Frames?">
    No, Image to Frames is designed for everyone. The conversion is fully automatic - just upload an image and click convert. No manual editing or design skills needed.
  </Accordion>

  <Accordion title="Who is Image to Frames for?">
    Image to Frames is perfect for:

    * Content creators making social media posts
    * Small businesses creating marketing materials
    * Event planners designing invitations
    * Anyone who wants custom frames without design skills
  </Accordion>
</AccordionGroup>

## Pro subscription and pricing

<AccordionGroup>
  <Accordion title="How much does Pro cost?">
    Pro is available as an annual subscription. New subscribers get a 1-day free trial. Visit the [Pro Features page](/image-to-frames/pro-features) to see current pricing.
  </Accordion>

  <Accordion title="How does the 1-day free trial work?">
    When you upgrade to Pro, you get a 1-day free trial. You can use all Pro features during this time. If you don't cancel before the trial ends, your annual subscription begins automatically.
  </Accordion>

  <Accordion title="Will I be charged immediately after the free trial ends?">
    Yes, if you don't cancel during the free trial, your annual subscription will begin automatically after the trial period ends.
  </Accordion>

  <Accordion title="Can I cancel my subscription during the free trial without being charged?">
    Yes, you can cancel your subscription at any time during the free trial without being charged. You'll continue to have Pro access until the end of the trial period.
  </Accordion>

  <Accordion title="What features are included in the free trial?">
    The free trial includes all Pro features:

    * Unlimited image-to-frame conversions
    * Access to 40,000+ premium frames and growing
    * All future feature updates
    * Priority support
  </Accordion>

  <Accordion title="Can I cancel Pro anytime?">
    Yes, you can cancel your Pro subscription at any time. You'll continue to have Pro access until the end of your billing period.
  </Accordion>

  <Accordion title="What happens if I cancel Pro?">
    All your frames remain accessible in your Canva designs. You'll lose access to Pro features like unlimited conversions and the Frame Library, but existing frames aren't affected.
  </Accordion>

  <Accordion title="How can I check if my account is on a one-time payment plan or a subscription plan?">
    Visit your account settings or contact support to check your subscription status and payment plan.
  </Accordion>

  <Accordion title="Where can I check the status of my subscription?">
    You can check your subscription status in your account settings on the website or by contacting customer support.
  </Accordion>
</AccordionGroup>

## Student and teacher program

<AccordionGroup>
  <Accordion title="Do students and teachers get free access?">
    Yes! Students and teachers can get a free 1-year Pro subscription. This includes all Pro features for one year.
  </Accordion>

  <Accordion title="How do I apply for the student/teacher program?">
    Visit the [Student Pack page](https://qrdyai.com/studentpack) to apply for the student/teacher program. Use your .edu email address to verify your student status and get instant access to all premium features.
  </Accordion>

  <Accordion title="What do students and teachers get?">
    Students and teachers get the same Pro features as paid subscribers, but with a 1-year duration instead of annual renewal.
  </Accordion>
</AccordionGroup>

## Using Image to Frames

<AccordionGroup>
  <Accordion title="How do I install Image to Frames in Canva?">
    1. Open Canva and click "Apps" in the left sidebar
    2. Search for "Image to Frames"
    3. Click "Add" or "Use" to install the app
  </Accordion>

  <Accordion title="How do I convert an image to a frame?">
    There are three ways:

    1. **Tap an image in your Canva design** (recommended - fastest method)
    2. **Upload an image file** (PNG, JPG, or SVG)
    3. **Import a frame from the Frame Library**

    Then click convert - it's that simple!
  </Accordion>

  <Accordion title="Do I need to manually trace or edit frames?">
    No, Image to Frames is fully automatic. Just upload your image and click convert - no manual tracing or editing needed.
  </Accordion>

  <Accordion title="What image formats are supported?">
    Image to Frames supports PNG, JPG, and SVG formats. Works with photos, illustrations, and vector graphics.
  </Accordion>

  <Accordion title="How do I use frames from the Frame Library?">
    1. Browse and search frames on the website
    2. Download the SVG frame file
    3. **Important**: Import the downloaded file into the Image to Frames app in Canva (don't just upload it as a regular file)
    4. Your frame is ready to use
  </Accordion>

  <Accordion title="Why do I need to import frames into the app instead of just uploading them?">
    Frames downloaded from the Frame Library must be imported into the Image to Frames app in Canva to work correctly. Simply uploading the SVG file won't work - it needs to be imported through the app.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I upgraded my subscription, but I still don't have access to premium features. What should I do?">
    Try refreshing your Canva app or logging out and back in. If the issue persists, contact customer support for assistance.
  </Accordion>

  <Accordion title="The conversion didn't work">
    Make sure you're using a Pro account. Free users cannot use the conversion feature. Also check that your image is in a supported format (PNG, JPG, or SVG).
  </Accordion>

  <Accordion title="Frame doesn't appear after importing">
    Make sure you imported the frame into the Image to Frames app in Canva, not just uploaded it as a regular file. The frame must be imported through the app.
  </Accordion>

  <Accordion title="Can't upload file">
    Check that your file is in a supported format (PNG, JPG, or SVG) and isn't too large. Try compressing the image if needed.
  </Accordion>

  <Accordion title="Image doesn't fit the frame in Canva">
    Try:

    * Using a larger, higher-resolution image
    * Resizing the frame to match your image size
    * Adjusting the image position within the frame
  </Accordion>
</AccordionGroup>

## Support and resources

<AccordionGroup>
  <Accordion title="Is there a tutorial or guide to help me use all the features?">
    Yes! Check out our [Getting Started guide](/image-to-frames/getting-started) and [Use Cases](/image-to-frames/use-cases) for tutorials and examples. We also have video tutorials on YouTube.
  </Accordion>

  <Accordion title="How do I contact customer support if I need help with my account?">
    You can contact our support team at [support@qrdynamic.xyz](mailto:support@qrdynamic.xyz) for assistance with your account or any questions.
  </Accordion>

  <Accordion title="Where can I find video tutorials?">
    Visit our website to see video tutorials on YouTube covering various use cases like converting images to frames, creating map art, text to frames, and more.
  </Accordion>
</AccordionGroup>

## Still have questions?

<Card title="Contact Support" icon="envelope" href="mailto:support@qrdynamic.xyz" horizontal>
  Can't find the answer you're looking for? Our support team is here to help.
</Card>

<CardGroup cols={2}>
  <Card title="Getting Started Guide" icon="rocket" href="/image-to-frames/getting-started">
    New to Image to Frames? Start here.
  </Card>

  <Card title="Use Cases" icon="lightbulb" href="/image-to-frames/use-cases">
    See how others are using Image to Frames.
  </Card>
</CardGroup>